> For the complete documentation index, see [llms.txt](https://docs.sageseo.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.sageseo.ai/guides/how-to-whitelist-sage-e-mails.md).

# How to Whitelist Sage E-mails

Sage sends three types of emails — and you need all of them landing in your inbox, not in spam:

1. **Verification + password resets** — when you first sign up or reset access
2. **Billing receipts + plan notices** — subscription confirmations, renewal notices, payment failures
3. **Important account events** — domain disconnect warnings, GSC re-auth needed, suspicious-login alerts

If any of these get filtered to spam, you might miss a renewal, a security alert, or a setup confirmation. This page shows how to whitelist Sage's sending domains so that doesn't happen.

{% hint style="info" %}
**Key Takeaways**

* Sage sends from two domains: `sageseo.ai` and `support@sageseo.ai`
* Whitelisting takes 30–60 seconds per email provider
* Gmail and Google Workspace need this step the most often — they're aggressive on transactional mail filtering
* If you've already missed an email, check spam, mark Sage as "Not Spam," and add the address to your contacts
  {% endhint %}

## What to whitelist

Add these to your safe-senders / contacts / allowed-senders list:

| Address / domain     | What it sends                                                  |
| -------------------- | -------------------------------------------------------------- |
| `*@sageseo.ai`       | All Sage product emails (verification, account, notifications) |
| `support@sageseo.ai` | Direct support replies + manual operator messages              |
| `noreply@sageseo.ai` | Automated system emails                                        |
| `billing@sageseo.ai` | Stripe-driven billing receipts + plan changes                  |

The simplest catch-all: whitelist the whole `sageseo.ai` domain.

## Gmail / Google Workspace

```mermaid
flowchart LR
  A[Open Gmail Settings] --> B[Filters and Blocked Addresses]
  B --> C[Create new filter]
  C --> D[From: sageseo.ai]
  D --> E[Never send to Spam]
  E --> F[Save]
  classDef step fill:#F0F6FF,stroke:#0052CC,color:#091E42
  class A,B,C,D,E,F step
```

1. Open Gmail → **⚙ Settings** → **See all settings**
2. Click **Filters and Blocked Addresses** tab
3. Click **Create a new filter**
4. In the **From** field, enter `sageseo.ai`
5. Click **Create filter**
6. Check **Never send it to Spam**
7. (Optional) Also check **Always mark as important** and **Apply the label: Sage**
8. Click **Create filter**

From now on, all email from `sageseo.ai` skips spam.

### If you have Google Workspace as the admin

Workspace admins can whitelist at the **org level** so every employee gets the benefit:

1. Open the **Admin Console** at admin.google.com
2. Go to **Apps** → **Google Workspace** → **Gmail** → **Spam, Phishing and Malware**
3. Add `sageseo.ai` to the **Allowlist** under "Inbound gateway" or "Approved senders"
4. Save — applies within 1 hour to all users

## Outlook / Microsoft 365

1. Open Outlook → **Settings** (gear icon) → **View all Outlook settings**
2. Go to **Mail** → **Junk email**
3. Under **Safe senders and domains**, click **Add**
4. Enter `sageseo.ai`
5. Click **Save**

For Outlook desktop:

1. **Home** tab → **Junk** → **Junk Email Options**
2. **Safe Senders** tab → **Add**
3. Enter `sageseo.ai`
4. Check **Also trust e-mail from my Contacts**
5. **OK**

## Apple Mail (iCloud)

Apple Mail uses Mail Rules rather than a "safe senders" list:

1. Open Mail → **Settings** → **Rules**
2. Click **Add Rule**
3. Name: "Sage SEO emails"
4. Condition: **From** ⮕ **Ends with** ⮕ `@sageseo.ai`
5. Action: **Move Message** ⮕ **Inbox** (this overrides spam filtering)
6. **OK**

Then in **iCloud webmail** settings, also add Sage's addresses to your contacts — iCloud's spam filter trusts contacts.

## Yahoo Mail

1. Settings → **More Settings** → **Filters**
2. **Add new filter**
3. Name: "Sage"
4. Match emails where **From** contains `sageseo.ai`
5. Move to **Inbox** (forces incoming mail away from spam)
6. **Save**

## SaneBox / SuperHuman / Other email overlays

If you use SaneBox, SuperHuman, Hey, or another email overlay:

* Mark a Sage email as **Important** or **Train as Important** so the overlay learns
* Many tools have a one-time "always deliver from this sender" toggle — use it on the first Sage email you receive
* If billing emails land in a "Later" or "Receipts" folder, that's fine — just make sure account-event emails go to your primary inbox

## What if I've already missed an email?

If a Sage email landed in spam:

1. Find it in your spam folder
2. Mark it as **Not Spam** / **Not Junk**
3. Add the sender to your contacts
4. Set up the whitelist filter above so future Sage emails don't repeat the issue

If you can't find the email at all:

* Check the spam/junk folder + the "All Mail" view in Gmail (sometimes filters auto-archive)
* Check secondary tabs: Gmail's "Promotions" or "Updates" tabs
* Email `support@sageseo.ai` — we can resend any missed transactional email

## Frequently asked questions

### Why does Gmail flag Sage emails sometimes?

Gmail's spam filtering is aggressive on **transactional emails from young or low-volume sending domains**. As Sage's sending reputation builds over time, fewer emails get caught. Whitelisting is the immediate fix.

### Will whitelisting cause me to get more emails?

No — whitelisting tells your email client *"don't filter these emails as spam,"* not *"send me more of these emails."* You'll get exactly the emails Sage already sends, just to your inbox instead of spam.

### What if I'm on a corporate Gmail/Outlook account where I can't control filters?

Ask your IT/admin to whitelist `sageseo.ai` at the org level. Most corporate IT teams will do this within a few hours for a vendor your team is paying for.

### Does this protect against phishing pretending to be Sage?

It allows real Sage emails to reach your inbox. To verify any specific email is genuinely from Sage:

* Check the sender shows as `@sageseo.ai` (not a lookalike like `sageseo.io` or `sage-seo.com`)
* Click sender details — the verified domain should show "Yes" for SPF/DKIM/DMARC
* Never click links in emails claiming to be Sage if the sender domain looks off — log in directly to `app.sageseo.ai` to verify the action

### Still missing emails after whitelisting?

Contact `support@sageseo.ai` — we can check our sending logs and confirm whether the email left our system. About 95% of "missing email" support tickets resolve to "check your spam folder one more time"; the other 5% are either a typo in your account email or a deliverability issue we can fix from our side.

## Related

* [Domains Overview](/getting-started/domains.md) — domain disconnect emails reference what's set up here
* [Sage Writer Guide](/guides/sage-writer-guide.md) — the article-generation walkthrough you may have come here from